How do I get started on the Claimant Portal?

The first step is verify your identity with ID.me. To begin this registration, visit the Claimant Portal and click on the Sign in with ID.me button.

Will my old password work on ID.me?

No, you must use your ID.me password.

I have been locked out of my account. What do I do?

You can submit a customer support ticket at help.id.me, or use the ID.me chat feature (chat icon is on the lower right side of the ID.me page). ID.me’s support team is available 24 hours a day, 7 days per week. If you experience long wait times, try contacting them outside of regular business hours.

ID.me does not have a phone number to call for help and all customer questions are handled through its website.

I have an Employment Authorization or Permanent Resident Card. Where do I find my card numbers?

Depending on the identification documents being searched, your card number can be found in several places. Please see this guide to locate your card number. You can watch our video tutorial for additional assistance.

Why do I need to update my work history?

Work history must be entered for the past two years to determine eligibility and prevent delays in claim processing.

To enter this information, click on Wages and Work History in the Claimant Portal.

I entered my work history, why won’t it submit?

Be sure you clicked the agreement box acknowledging your work history is updated and accurate.

Ensure all the fields were completed correctly and that you did not include a comma ‘,’ in the gross wage field or a dash ‘-‘ in the telephone field. You can only enter numbers.

If you hit submit, but found yourself at the login page, it is because you took too long to complete the work history fields and the system timed out.

How do I continue my application once I enter my work history?

If you did not enter your work history before you began filing your claim, use the “Your claim application is still in progress. Once you have completed your work history, click here to return to your claim application” link found at the very top of the page to return to the claim.

If you entered your work history prior to beginning your claim application, click on the ‘File Claim Application’ link.

 

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