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YES Project - Quality Assurance Program Specialist

Human Services Program Specialist

Health and Welfare

Open for Recruitment: March 15, 2017 - March 29, 2017
Announcement # 09090083113
Salary Range: $24.00 - $26.00 per hour -Plus Competitive Benefits!

Location(s): Boise

The Department of Health and Welfare, Division of Behavioral Health is recruiting for two Human Service Program Specialists to support the division’s Youth Empowerment Services (YES) project. Specifically, these Program Specialist positions will help develop, organize, coordinate, and participate in the implementation of the YES Quality Management Improvement and Accountability Plan. To support the YES project initiatives, the Program Specialists will also contribute to the development of system wide Quality Management Improvement and Accountability (QMIA) committees, cross system data and reports, performance improvement projects, and monitoring the implementation of the YES system of care. These Program Specialists will take the lead for development of the fidelity monitoring as required in Jeff D Settlement Agreement.

These Program Specialists will help program stakeholders problem-solve how to achieve outcome goals while using Plan-Do-Study-Act cycles. Problem solving is expected to include both oral and written communication which can be recorded and disseminated. These positions will participate in workgroups with partners, including other human service systems and parent and youth advocates, as subject matter experts in quality improvement and advise internal/external stakeholders on evaluation and quality improvement.

The Youth Empowerment Services (YES) project is an ongoing collaborative effort to implement a new system of care for Idaho children and youth with serious emotional disturbances. Implementation will result in improved access to community-based mental health services for an estimated 9,000 Idaho children, creating a mental health system that is more effective and efficient in empowering the mental wellness of children, youth, and their families. For more information about YES project initiatives, visit

The Division of Behavioral Health will be filling several new positions related to the YES project. To see other current openings, click here.

This announcement will be used to fill the current vacancies in Boise only. If you have previously applied for a Human Services Program Specialist position and wish to be considered for the current vacancies, you must reapply under this announcement.  Previous scores will not be used.


  • Develop and implement procedures for conducting reviews, reporting results, planning for system improvement and provide consultation and direction to ensure programs and services are implemented at the highest standards
  • Write or assist development of annual, quarterly or other QMIA reports or YES reports
  • Develop and monitor external quality review contracts
  • Assist the organization in building capacity to use evaluation in strategy and decision making processes
  • Assist leadership in developing proficiency in continuous improvement methodologies and approaches
  • Develop and/or assist in the creation of QMIA-related communication materials
  • Provide status reports to YES leadership team, team members, contractors and stakeholders
  • Participate in and/or facilitate YES project or QMIA committees or workgroups 
  • Remain up-to-date on current issues and practices related to the use of the Idaho Child and Adolescent Strengths and Needs (CANS) instrument, Transformational Collaborative Outcomes (TCOM) and other Communimetrics tools, through participation in continuing education, training and conferences
  • Facilitate collaboration among all child-serving systems to ensure consistent implementation of YES protocols
  • Oversee and manage the execution of an action plan to engage stakeholders in Principles of Care and Practice Model

Minimum Qualifications: 

  • Considerable knowledge of social, psychological, or rehabilitative services, principles, and methods
  • Experience working with public social/rehabilitative service delivery systems
  • Experience planning, implementing, and overseeing a community-based social/rehabilitative service program to include community organization.
  • Experience working with Children or Adult Mental Health Systems

Additional Qualifications: Are not required, however, having the minimum qualifications and the education and/or experience below will increase your score.

  • Current licensure in any of the following areas: LCPC, LCSW, LMSW, LCP, LMFT. Please provide your licensure type and expiration date in Question 5 on the exam.


There is an exam for this position to determine an applicant's eligibility. Click the "Preview Exam" button below to review the exam. You must receive a score of 63 to pass this exam. If at any time during the screening/testing process your responses or resume do not support the answers you provided, your name will be removed from the register.

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist and Exam for this position. When updating your online application information, please select Health and Welfare under "Agencies," full-time" under "Job Type/Shift," and Boise under "Cities."


Preview Exam

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.