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Operations Unit Program Specialist

Human Services Program Specialist

Health and Welfare

Open for Recruitment: April 11, 2017 - April 25, 2017
Announcement # 09090073436
Salary Range: $23.00 - $26.00 per hour -Plus Competitive Benefits!

Location(s): Boise

The Idaho Department of Health and Welfare's Division of Behavioral Health is announcing a Human Services Program Specialist position for the Operations Unit.

We are seeking candidates who have knowledge and/or experience in behavioral health, managed care, and Substance Use Disorder and Mental Health treatment as well as business experience in managing and monitoring contracts, managing budgets, and data analysis.  The incumbent will be responsible for planning, implementing, evaluating, and coordinating statewide activities to improve Department and community-based behavioral health services provided to families and individual adults and children.  This position is located in the Behavioral Health Central Office in Boise.

The primary purpose of this position will be to manage contracted substance use disorder services in Idaho.  This includes serving as a liaison between the managed care contractor and treatment providers, internal Quality Assurance/Automation, Policy and Quality Assurance units, the Division of Medicaid, Idaho Department of Corrections, Idaho Department of Juvenile Corrections and the Courts. Some travel may be required.

This announcement will be used to fill the current vacancy in Boise only.  If you have previously applied for Human Services Program Specialist and wish to be considered for the current vacancy, you must reapply under this announcement.  Previous scores will not be used.


  • Develops and monitors grant proposals and contracts; monitors, evaluates, and reports grant or contract activities, provides training and technical assistance to partners/stakeholders.
  • Monitors SUD client populations for treatment appropriateness and budget capacity.
  • Compiles and analyzes data and information to identify program and services needs and resources.
  • Serves as subject matter expert and liaison on provisions of behavioral health and SUD issues, Division of Behavioral Health and managed care processes.
  • Develops and implements strategies and programs to meet unmet needs of Idahoans experiencing SUD and MH symptoms and to promote satisfaction with behavioral health programs throughout the state.
  • Serves as the subject matter expert regarding Substance Use Disorder rules, policies, procedure, and best practices.
  • Escalates life-safety issues, quality of care issues or suspected contract violations.
  • Provides technical assistance and information to stakeholders.
  • Participates in behavioral health forums as appropriate.
  • Assists in identifying need for trainings for Department, contractors, subcontractors, and members and participates in conducting such trainings as appropriate.
  • Assesses need for and provides Technical Assistance to partners, contractors and providers as needed.
  • Maintains partnership with DBH staff and community agencies.
  • Works with members of the Policy Unit to develop and recommend programs, policies, and implementation methods that align with federal and state regulations and rules.
  • Identifies policy and regulation issues, conducts research, and provides findings to providers/contractors.
  • Responds to inquiries and advises on human service issues.

Minimum Qualifications:

  • Experience working with Substance Use Disorder systems and/or the Children/Adult Mental Health Systems.
  • Considerable knowledge of social, psychological, or rehabilitative services, principles, and methods.
  • Experience working with public social/rehabilitative service delivery systems.
  • Experience planning, implementing, and overseeing a community-based social/rehabilitative service program to include community organization.

Additional Qualifications: Are not required, however, having the minimum qualifications and the education and/or experience below will increase your score.

  1. Current licensure as a mental health clinician in the State of Idaho (e.g., LPC, LCSW, LCPC, LMFT) or ability to obtain licensure within 90 days of hire.
  2. Experience negotiating, managing and monitoring contracts.  Typically gained by at least one year of related professional experience.


There is an exam for this position to determine an applicant's eligibility.  Click the "Preview Exam" button below to review the exam.  You must receive a score of 67 to pass this exam.  If at any time during the screening/testing process your responses or resume do not support the answers you provided, your name will be removed from the register.

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist and Exam for this position.  When updating your online application information, please select Health and Welfare under "Agencies," full-time under "Job Type/Shift" and Boise under "Cities."


Preview Exam

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.