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Electronic Payment Systems Specialist

Electronic Benefits Transfer Specialist

Health and Welfare

Open for Recruitment: April 13, 2017 - April 27, 2017
Announcement # 09068000310
Salary Range: $17.26 - $24.65 per hour -Plus Competitive Benefits!

Location(s): Boise

The Idaho Department of Health and Welfare has a current opening for an Electronic Benefits Transfer Specialist in the Bureau of Financial Services. 

This announcement will be used to fill the current vacancy in Boise only. If you have previously applied for Electronic Benefits Transfer Specialist, and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.

Responsibilities:

  • Train regional staff, customers and retailers in the Electronic Payment System, contractor system (JP Morgan), EBT policy and procedures, and make recommendations
  • Research and resolve customer/retailer complaints
  • Monitor point-of-sale (POS) machine and card activation and PIN selection (CAPS) inventories
  • Assist Self-Reliance Specialists and contractor staff in troubleshooting payment processing issues
  • Work with regional fraud investigators, Food and Nutrition Services and retailers on investigations and fraud referrals
  • Primary regional contact with retailers - recruitment, troubleshooting, training/providing information, POS terminal training, and manual voucher error resolution and processing
  • Reset security passwords on the JPM system
  • EBT card count and inventory and management reviews in field offices
  • Monitor security profiles for separation of duty requirements
  • Operate regional help desk

Minimum Qualifications:

  • Some knowledge of training methods
  • Experience researching, identifying, resolving and reconciling payment problems in a financial system or electronic payment system

Additional Qualifications: Are not required; however, having the minimum qualifications and the education and/or experience below will increase your score.

  1. Experience with IBES or ICSES system. Typically gained by at least six months of work experience utilizing these systems.
  2. Experience testing automated system changes. Typically gained by at least one year of related work experience.
  3. Good knowledge of data querying tools. Typically gained by at least one year of work experience extracting, validating, analyzing, and reporting data.
  4. Experience documenting business processes. Typically gained by at least one year of work experience creating technical documentation or training manuals.

Exam:

There is an exam for this position to determine an applicant's eligibility. Click the "Preview Exam" button below to review the exam. You must receive a score of 63 to pass this exam. If at any time during the screening/testing process your responses or resume do not support the answers you provided, your name will be removed from the register.

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist and Exam for this position. When updating your online application information, please select Health and Welfare under "Agencies", full-time under "Job Type/Shift", and Boise under "Cities".

 

Preview Exam

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.