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YES Project - Program System Specialist

Program System Specialist - Automated

Health and Welfare

Open for Recruitment: March 15, 2017 - March 29, 2017
Announcement # 09062082547
Salary Range: $19.48 - $22.26 per hour -Plus Competitive Benefits!

Location(s): Boise

The Idaho Department of Health and Welfare, Division of Behavioral Health has two openings for Program Systems Specialist - Automated for the Youth Empowerment Services (YES) Project in the Automation Unit.

The Program Systems Specialists will work primarily with the Web Infrastructure for Treatment System (WITS), a web-based electronic health records (EHR) database. The Program System Specialists will help behavioral health providers navigate the complexities of WITS, and will have an opportunity to continually improve the accessibility and functionality of that system for all users. The Program System Specialists will monitor the Helpdesk phone line along with emailed requests, and along with other team members, will assist users to resolve issues that are as simple as getting logged in, to as complex as helping a provider follow the right process to ensure a client will get continued treatment. The Program System Specialists document calls and emails to support continual improvements to user training, and to enhance the WITS system. Additional projects range from improving training and support resources, testing new releases of the database and writing proposed improvements to the database.

The Youth Empowerment Services (YES) project is an ongoing collaborative effort to implement a new system of care for Idaho children and youth with serious emotional disturbances. Implementation will result in improved access to community-based mental health services for an estimated 9,000 Idaho children, creating a mental health system that is more effective and efficient in empowering the mental wellness of children, youth, and their families. For more information about YES project initiatives, visit

The Division of Behavioral Health will be filling several new positions related to the YES project. To see other current openings, click here.

This announcement will be used to fill the current vacancies in Boise only. If you have previously applied for Program System Specialist - Automated and wish to be considered for the current vacancies, you must reapply under this announcement. Previous scores will not be used.


  • Perform helpdesk functions for the WITS system; provide technical support and training to WITS users (Mental Health and Substance Use Disorders programs) to include problem solving.
  • System development and support of WITS in the Division of Behavioral Health; participate in the implementation of the WITS system across the Division of Behavioral Health.
  • Test system development and enhancements made to WITS system; test custom upgrades and modules; develop detailed test criteria and conduct/oversee training.
  • Perform data reporting; use SSRS to build reports.  
  • Provide quality assurance of data input into the WITS system.

Minimum Qualifications:

  • Some knowledge of training methods
  • Experience interpreting and applying laws and regulations
  • Experience analyzing system output data and data integrity
  • Experience researching, identifying, and independently resolving automated case processing problems
  • Experience providing technical assistance to a program's automated system users
  • Experience translating technical material into easily understandable oral and written communications

Additional Qualifications: Are not required; however, having the minimum qualifications and the education and/or experience below will increase your score.

  1. Experience with Web Infrastructure for Treatment Services (WITS) or a similar electronic health record. Typically gained by at least one year of experience working with the WITS system or a similar system performing duties that include data entry, report building, supporting users, leading and documenting requirements gathering, developing user acceptance testing, and providing business analysis for system improvements.
  2. Strong computer user skills, including Microsoft Word and Excel. Typically gained through a year or more of daily use in a work environment. Experience using a database query language or database report builder is preferred.
  3. Knowledge of behavioral health provider clinical or records management processes. Typically gained by working in a provider facility or a related organization for one year or more.
  4. Experience working in a customer support team for a computer-based application. Typically gained through at least one year of related experience; experience working in a customer support help desk role for EHR or other computer-based applications is preferred.
  5. Experience developing and delivering a range of training including defining the training needs, evaluating the appropriate training methods, preparing training materials such as presentations, videos, and manuals, and then conducting the training and evaluating the effectiveness of it. Typically gained by at least six months developing training materials in a work environment.


There is an exam for this position to determine an applicant's eligibility. Click the "Preview Exam" button below to review the exam. You must receive a score of 67 to pass this exam. If at any time during the screening/testing process your responses or resume do not support the answers you provided, your name will be removed from the register.

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist and Exam for this position. When updating your online application information, please select Health and Welfare under "Agencies", full-time under "Job Type/Shift", and Boise under "Cities".


Preview Exam

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.