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Self-Reliance Specialist

Health and Welfare

Open for Recruitment: September 1, 2016 - Open until further notice
Announcement # 07000068358
Salary Range: $15.41 - $16.51 per hour -Plus Competitive Benefits!

Location(s): Statewide

The Idaho Department of Health and Welfare, Division of Welfare is currently recruiting for Self-Reliance Specialists. These positions work in high volume, high stress work environments to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While these positions work with families to help them find self-reliance, these are not social work positions and do not include long-term case management. 

This announcement may be used to hire for the Benefits or Child Support Services programs:

  • Benefits: The Self-Reliance Benefits program works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit in which the vacancy occurs. 
  • Child Support Services: The Child Support Services program works with families to establish paternity for their children, works with attorneys to get child support orders, if needed, or identifies if orders already exist. They keep financial records of child support obligations, and ensure compliance with court orders by collecting child support debts. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit in which the vacancy occurs. 

This announcement may be used to fill both regular and bilingual openings. Successful bilingual applicants may have their names certified to both regular and bilingual hiring lists.

This announcement will be used to fill current and future vacancies at Health and Welfare, Division of Welfare only. If you previously applied under the DHW Self-Reliance Specialist announcement #07000061223 and wish to be considered for future positions, you will need to reapply under this announcement. Previous applications will not be merged.

This announcement may be used to fill both permanent AND temporary positions. Temporary appointments from this announcement, serving at least one thousand forty (1,040) hours of continuous service, may be hired as an entrance probationary employee without further examination for the same classification and location as announced. Please ensure you have selected full-time AND temporary in your job type/shift preferences if you may be interested in temporary work with the possibility for permanent employment.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in these positions at the Idaho Department of Health and Welfare, will be required to pass a pre-employment drug test.

Responsibilities:

Service Delivery/Eligibility Decisions

  • Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs; OR establish and enforce child support obligations for families.
  • Apply complex policies, procedures, and legal requirements.
  • Provide direct customer service either by face-to-face interactions or via telephone and/or mail.

Interpersonal

  • Requires personal interaction (face-to-face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed.
  • Requires skillful de-escalation when working with customers in high stress, upsetting situations.

Policy/Technical

  • Gather, verify, interpret, and act on personal information from various sources to case actions.
  • Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
  • Perform complicated analytical problem resolution and insure data quality in automated system processing.

Minimum Qualifications:

  • Experience conducting and documenting sensitive fact-finding interviews.
  • Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations.
  • Experience applying written policies and criteria and determining qualifications for services or benefits.
  • Experience managing a workload with conflicting priorities.
  • Experience entering and retrieving data using a computerized records system.

Successful candidates will have:

  • Demonstrated proficiency in automated systems and the ability to enter large amounts of demographic information and case documentation into automated records.
  • The ability to manage large caseloads under strict timelines, while meeting quality standards, and documenting case actions.
  • Demonstrated exercising judgment in applying various complex policies and processes.
  • The ability to accept and apply feedback.
  • Demonstrated flexibility in adapting to changing, priorities and processes. 

Exam:

There is an exam for this position to determine an applicant's eligibility. Click the "Preview Exam" button below to review the exam. You must receive a score of 70 to pass this exam. If at any time during the screening/testing process your responses or resume do not support the answers you provided, your name will be removed from the register.

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist and Exam for this position. When updating your online application information, please select Health and Welfare under "Agencies", full-time and/or all acceptable conditions of employment under "Job Type/Shift", and under "Cities," please select all cities in which you are willing to work.  

 

Preview Exam

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.