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People Making
A Difference!

State Government

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Idaho State Tax Commission

800 Park Blvd
Boise, ID


If you have questions,
please contact us at:

(208) 334-7508



Click to Apply Online!
Click Here!

Taxpayer Services Representative

Idaho State Tax Commission

Open for Recruitment: January 11, 2018 - January 21, 2018
Announcement # 04348048935
Salary Range: $14.08 Hourly -Plus Competitive Benefits!

Location(s): Boise

The Idaho State Tax Commission is recruiting for a Taxpayer Services Representative in Boise

This announcement may be used to fill current and future openings at the Tax Commission. Successful candidates will have demonstrated ability to work in a fast paced team environment, provide excellent customer service and have good verbal and written communication skills. 


  • Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies, and filing requirements
  • Advise taxpayers on appropriate use of tax forms, deductions, itemizations and schedules
  • Interview taxpayers to obtain necessary information to prepare or assist taxpayers in preparing tax returns and applying for permits
  • Research taxpayer accounts for status, refunds, errors, and transactions
  • Explain billings and notices
  • Collect tax payments and compute and apply or abate penalty and interest
  • Serve as liaison between taxpayer and Tax Commission for problem resolution

Minimum Qualifications:

  • Some knowledge of state and federal tax laws and rules.
  • Experience interpreting and/or explaining laws, rules and/or policies to customers on a daily basis; preparing business correspondence; using Internet for research; and using computer applications such as word processing.

Desirable Qualifications:

  • Some knowledge of the Idaho sales tax laws and rules.

All candidates being considered for employment with the Tax Commission must successfully complete a comprehensive background check, including fingerprinting, before a final job offer will be given.  Individuals must be a current tax filer and be in full compliance with their tax obligations to be an employee of the Idaho State Tax Commission.

If you applied under a previous announcement and wish to be considered for this position with the Tax Commission, you must re-apply under this announcement. Previous scores will not be used. All qualified individuals that are interested are encouraged to apply.


Training and Experience. Respond to the examination questions based on your training and experience directly related to this position. Scoring will be based on your responses. Applicants must receive a minimum rating of 72 to pass this examination. Notification of your test results will be available online, after the closing date, when the review process is complete.  To Preview the Examination click on Preview Exam below. You will not be able to take the exam from this screen. If you wish to take the exam, click on the Apply Online button and follow the instructions provided.

To Apply:

Click on the Apply Online button to the left and follow the instructions provided to complete the Application Checklist and Exam for this position.

When updating your online application information, please select:

  • Idaho State Tax Commission under "Agencies"
  • Full-Time under "Job Type/Shift"
  • Boise as the city in which you will work under "Cities"

When updating your online information, you are encouraged to complete/update all items in the Application Checklist to include: Personal Information, Education, Work History, Cities, Agencies, and Job Type.  Without this information, your name may not be referred to the hiring agency.

Veteran's preference is given to qualified candidates

The Idaho State Tax Commission is an equal opportunity employer


Preview Exam

At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.