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People Making
A Difference!

State Government

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Boise State University

1910 University Dr.
Boise, ID


If you have questions,
please contact us at:

(208) 426-1553



Click to Apply Online!
Click Here!

CSR1 5005-170157

Customer Service Representative 1

Boise State University

Open for Recruitment: March 13, 2017 - March 31, 2017
Announcement # 01121068102
Salary Range: $10.16 per hour -Plus Competitive Benefits!

Location(s): Boise

Boise State University

Graduate College

This is a temporary, full-time, benefit-eligible opening expected to last approximately six (6) months. Temporary appointments from this announcement serving at least one thousand forty (1,040) hours of continuous service may be hired as an entrance probationary employee without further examination for the same classification and location as announced. Please be sure to check "temporary" under "Job Shift Type" in your online application.

The Graduate College is responsible for the management of admissions, degree progress, graduation and student records related to these aspects of graduate education. Working closely with colleges, departments, programs, and offices across campus, our mission is to provide an experience that supports excellence and student success while ensuring a culture of integrity and a commitment to diversity in all its forms.

Responsibilities May Include:

  • Provides front-line customer service and specialized information regarding Graduate College rules, policies, procedures, and programs.
  • Answers phones, screens and routes calls, takes messages, and schedules appointments.
  • Assists individual in securing services.
  • Questions visitors to determine needs or purpose of visit and interviews students to obtain program-related data.
  • Performs a variety of office support functions such as filing, producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
  • Explains eligibility or compliance requirements and programs available.
  • Responds in writing to request for pertinent program information.

Minimum Qualifications:

To qualify for this position, you must have experience:

  • Questioning customers to obtain detailed information in a business setting;
  • Independently handling complaints and upset individuals in a business setting;
  • Answering a business telephone using knowledge of business telephone procedures and etiquette;
  • Reviewing documents and records for accuracy and completeness;
  • Accessing data using a computerized records system.

Preferred Qualifications:

  • Attention to detail; 
  • Excellent written and verbal communication skills; 
  • Exemplary customer service skills; 
  • Ability to work with and relate to a diverse group; 
  • Able to maintain confidentiality;  
  • Two years of experience in the same type of work.


Part 1 - Minimum Qualifications (Pass/Fail). Part 2 - Multiple-Choice Written Exam (100%). If you meet the minimum qualifications as shown in Part 1, you will receive a Pass score and can then take Part 2 (the online written examination). You must receive a Pass on Part 1 and a minimum score of 60 on Part 2 in order to be put on the register for these positions. Both Part 1 and Part 2 must be completed by the closing date of this announcement.  Notification of your test results will be available online once you have completed each part of the exam.

To preview the minimum qualifications screening exam (Part 1), click on the "Preview Exam" link below (you will not be able to answer the questions from this screen). If you wish to proceed, click on any Apply Online button and follow the instructions provided.

The multiple-choice written examination (Part 2) for this position can only be taken once every three months. Once you apply and take the exam, you can reapply when your score expires. At that time you will need to retake the written examination.

This is a timed exam.  You will have 60 minutes to complete this exam.  It is recommended that you do not start this exam if there is a chance you will be interrupted.  Once you hit the start exam button, your time will continue to count down until your 60 minutes is up.   If you do not complete the exam within the 60 minutes, you will have to wait until your three months is up before you can take the exam again.

View Sample Written Exam Questions

How to Apply:

Click on any Apply Online button and follow the instructions provided to complete the Application Checklist, the minimum qualifications screening exam (Part 1), and the online multiple-choice written exam (Part 2) for this position.

When completing your online application information, please select:

  • Boise State University under "Agencies"
  • Temporary under "Job Type/Shift"
  • Boise under "Cities"

When updating your online application information, complete/update all items in the Application Checklist. (This includes: Personal Information, Education, Work History, Cities, Agencies and Job type.) Without this information your name cannot be referred to the hiring Agency.


The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their campuses to all job applicants. Click here to read the Boise State University Safety Report.

Background Investigations – Any offer of employment at Boise State University will be contingent upon the successful completion of a background investigation. To view the University’s full Background Investigations policy, please click here

Thank you for your interest in employment with
Boise State University!


Preview Exam

At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.