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People Making
A Difference!

State Government

Click to Apply Online!
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Boise State University

1910 University Dr.
Boise, ID


If you have questions,
please contact us at:

(208) 426-1553



Click to Apply Online!
Click Here!

Customer Service Representative 2 (170617)

Customer Service Representative 2

Boise State University

Open for Recruitment: June 12, 2017 - June 26, 2017
Announcement # 01120008693
Salary Range: $12.05 per hour -Plus Competitive Benefits!

Location(s): Boise

Boise State University – Alumni and Friends Center

This position is located on the first floor of the Alumni and Friends Center, acts primarily as the building receptionist, and plays an important role in greeting and assisting guests and visitors to the Alumni and Friends Center. This position reports to the Senior Operations Manager and provides general support with building operation activities.

Responsibilities Include:

Alumni & Friends Center Reception

• Greet building visitors and provide building information; greet and direct guests to appropriate staff or departments located in the building – currently University Advancement, Alumni Relations, Boise State Foundation, Communications & Marketing, and Trademark & Licensing Enforcement.
• Answer multi-line telephone system, screen calls and ask questions to determine customers’ needs; and maintain visitor logs.
• Update and distribute materials and policies pertaining to building usage, catering options, facility availability and other related activities.
• Monitor and maintain visitor areas of the first floor at all times, ensuring visitor areas are neat and orderly.
• Maintain the facility’s interactive digital directory and events calendar.

Conference Room Scheduling

• Schedule and manage reservations for department conference rooms on the second through fourth floors using event scheduling software (currently EMS).
• Coordinate technology requests for conference rooms.
• Respond to technology, scheduling, and other issues and concerns regarding department conference rooms.

Building Operations Support

• Distribute mail, manage staff directory, assist with mailings, and order supplies.
• Process Approval Request for Affiliate/Visitor Status and Services forms.
• Assist with maintaining building key inventory and building access for employee and visitors currently authorized through Millenium access control software.
• Prepare facility work orders or custodial service requests when needed.
• Update building emergency policies and action plan as needed.
• Act as alternate building coordinator.

Minimum Qualifications:

• Some knowledge of interviewing methods.

• Experience interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Preferred Qualifications:

• Knowledge of Boise State University


Minimum Qualifications (Pass/Fail) plus Extra Credit. You must score a minimum of 70 to be eligible for this position. Extra Credit questions may improve your score depending on your answers. To preview the exam questions click on the "Preview Exam" link below (you will not be able to answer the questions from this screen). If you wish to proceed, click on any Apply Online button and follow the instructions provided.

How to Apply:

Click on the Apply Online button and follow the instructions provided to complete the Application Information and Exam for this position.

When completing your online application information, please select:

Boise State University under "Agencies"
Full Time
under "Job Type/Shift"
under "Cities"

When updating your online application information, complete/update all items in the Application Checklist. (This includes: Personal Information, Education, Work History, Cities, Agencies and Job type.) Without this information your name cannot be referred to the hiring Agency.


AA/EEO Statement – Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State’s complete Pay Transparency Policy Statement.

If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616.

Background Investigations – Any offer of employment at Boise State University will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Click here to view the University’s full Background Investigations policy.

Drug-Free Workplace – It is the policy of Boise State University to maintain a drug-free workplace and campus. Click here for more information about the University’s Drug-Free Workplace policy.

Boise State University is a SMOKE FREE campus. Click here to visit the University’s Smoke-Free Campus Website.

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report

The Boise State University 2016 Annual Security and Fire Safety Report is provided to students, faculty, staff, and the public as part of the University’s commitment to safety and security on campus, and in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. Copies of the report may also be requested through the Campus Security and Police Services located at 2245 University Drive, Boise, Idaho 83706, by calling (208) 426-6911, or sending an email to

The 2016 Annual Security and Fire Safety Report for Boise State University is now available online at:

The report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Boise State; and on public property within, or immediately adjacent to and accessible from the campus. It also includes the annual fire safety report and institutional policies concerning campus security, such as policies for sexual assault, drug and alcohol use, and other matters.

Thank you for your interest in employment with
Boise State University!


Preview Exam

At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.