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People Making
A Difference!

State Government

Click to Apply Online!
Click Here!

Boise State University

1910 University Dr.
Boise, ID


If you have questions,
please contact us at:

(208) 426-1553



Click to Apply Online!
Click Here!


Technical Records Specialist 1

Boise State University

Open for Recruitment: November 13, 2017 - November 19, 2017
Announcement # 01104086528
Salary Range: $12.05 per hour -Plus Competitive Benefits!

Location(s): Boise

Boise State University

Registrar's Office

Position Overview
The Office of the Registrar upholds the mission of Boise State University by providing quality support and personalized service to the academic community, with emphasis on integrity and accuracy of academic records, registration, enrollment data, course administration, policy enforcement and graduation.

The TRSI position produces all official transcripts (orders processed via the National Student Clearinghouse and paper orders for professional education, and batch processes). Transcript production is a critical, integral service for current students, former students and alumni. Our daily production numbers range from 75 to 160 transcripts per day; the 6-month average is 80 per day. In most cases, all orders are processed, printed and mailed next business day.

Responsibilities include:

  • Run the daily transcript process.
  • Research problems/issues with transcript orders.
  • Work with other staff to reconcile cash and check payments.
  • Regular communication with students regarding transcript orders. Respond to inquiries and explain transcript services, policies, and procedures to customers.
  • Monitor the office email account for transcript orders.
  • Function independently, exercising discretion in applying policies and procedures.
  • Handle sensitive information related to student records.

Minimum Qualifications:

  • Monitoring a records system to identify and correct errors
  • Researching a variety of sources to resolve problems
  • Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments
  • Entering and retrieving data using a computerized records system

Preferred Qualifications:

  • Ability to manage a changing workload, based on peak processing times.
  • Excellent attention to detail.
  • Excellent written communication and oral communication skills.
  • Exemplary customer service skills; ability to de-escalate tension.
  • Experience analyzing information and researching a variety of complex sources to identify and resolve problems and issues.
  • Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
  • Experience setting priorities for own projects within the general framework of given deadlines.


You must score a minimum rating of 90 on the exam which will assess whether you meet the minimum qualifications for this position. There is also an extra credit question which, depending on your answer, may improve your overall exam score. Your resume and work history must support the answers you provide. Notification of your test results will be available online.

How to Apply:

Click on any Apply Online button and follow the instructions provided.

When completing your online application information, please select:

  • Boise State University under "Agencies"
  • Full Time under "Job Type/Shift"
  • Boise under "Cities"

When updating your online application information, complete/update all items in the Application Checklist. (This includes: Personal Information, Education, Work History, Cities, Agencies and Job type.) Without this information your name cannot be referred to the hiring Agency.


The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their campuses to all job applicants. Click here to read the Boise State University Safety Report.

Background Investigations– Any offer of employment at Boise State University will be contingent upon the successful completion of a background investigation. To view the University’s full Background Investigations policy, please click here

Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement.

If you require an accommodation to complete this application, please contact Human Resources at208-426-1616.

Thank you for your interest in employment with Boise State University!


Preview Exam

At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.