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People Making
A Difference!

Idaho
State Government

Click to Apply Online!
Click Here!

Idaho Transportation Department

3311 W. State St., P.O. Box 7129
Boise, ID
83707-1129

WEBSITE:
www.itd.idaho.gov

If you have questions,
please contact us at:

(208) 334-8664

 

EMAIL:
CAREERS@itd.idaho.gov

Click to Apply Online!
Click Here!

Driver Records, TRS1

Technical Records Specialist 1

Idaho Transportation Department

Open for Recruitment: June 13, 2017 - June 27, 2017
Announcement # 01104069237
Salary Range: $13.77 per hour -Plus Competitive Benefits!

Location(s): Boise

Idaho Transportation Department
Our Mission. Your Safety. Your Mobility. Your Economic Opportunity

Are you interested in working for an award-winning state agency with a Constructive Culture?

ITD has defined a Constructive Culture as a results-driven work environment where all employees treat each other with respect, develop themselves personally and professionally, support team efforts, and are accountable for their actions. Many efforts including leadership coaching and training are taking place to grow ITD’s Constructive Culture. This opening may be your opportunity to use your knowledge and skills and to also help promote a Constructive Culture at the Idaho Transportation Department (ITD).

The Idaho Transportation Department (ITD) is recruiting for someone with exceptional customer service skills for a Technical Records Specialist 1 position in our Division of Motor Vehicles (DMV). This position is located at our headquarters office in Boise. If you have previously applied for a Technical Records Specialist 1 position and would like to be considered for the current opening, you must reapply under this announcement.

The Division of Motor Vehicles is responsible for all aspects of driver and vehicle services. This Division is responsible for assisting county DMV offices, the general public, and the commercial trucking industry with technical and database issues, reviewing documents, researching and resolving issues associated with driver and vehicle services. Duties also include analyzing and explaining laws, rules, and regulations.

This position requires strong customer service skills as they are in constant communication with internal and external customers via phone, email and occasionally in-person.

Notice: This position requires a criminal background investigation before a final job offer is made.

Responsibilities:

  • Reviews, evaluates, approves, and processes records and/or documents;
  • Explains requirements, processes, and procedures to customers;
  • Maintains a manual or computerized records systems; performs related work;
  • Gathers information, makes decisions, resolves problems, and responds to inquiries that involve an extensive and in-depth knowledge of the programs;
  • Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments;
  • Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

Minimum Qualifications:

Experience:

  • Monitoring one or more records systems to identify and correct errors;
  • Researching a variety of sources to resolve problems;
  • Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments;
  • Entering and retrieving data using a computerized records systems.

Examination:

  • Education/Experience: You will receive a score based on your answers
  • You must receive a minimum rating of 62 to pass this examination
  • Exam results will be available online when the review process is complete
  • All answers to the questions on the checklist must be supported in the work history, resume, and/or education portion of your application

How to Apply:

  • Click on any Apply Online button
  • Follow the instructions provided
  • Complete the Application Checklist and Exam for this position

When completing your online application information, please select:

  • Idaho Transportation Department under "Agencies"
  • Full Time under "Job Type/Shift"
  • Boise under "Cities"

Hiring Lists: If your name has been certified to a hiring list for possible consideration, you will see it listed in the Hiring Lists section of your online application. Supervisors review application materials prior to scheduling interviews. Those applicants who will be offered an interview may receive a phone call, letter or email to schedule a time. Be sure your contact information is up to date and accurate. Having your name certified to a hiring list is not a guarantee that you will be contacted for an interview; it simply means you may be considered for an interview. When updating your online application information, you must complete/update all items in the Application Checklist to include: Personal Information, Education, Work History, Cities, Agencies, Job Type. Without this information, your name cannot be referred to the hiring agency. Thank you for your interest in employment with the Idaho Transportation Department!

 

 

 

 

OVERTIME NOTICE:
At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.