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Technical Records Specialist 2 - 170252
Technical Records Specialist 2
Open for Recruitment: March 16, 2017 - March 29, 2017
Announcement # 01103013638
Range starting at $13.66 per hour
-Plus Competitive Benefits!
Boise State University
Provide technical and administrative support to academic and non-credit programs.
1. Input and maintenance of academic and non-credit course schedule.
a. Input all pertinent class details to PeopleSoft and ACEware for student registration for the three academic and two non-credit semesters each year.
b. Maintain course scheduling in support of programs offered through the Division of Extended Studies.
c. Communicate changes in course schedule to members of customer services and directors.
d. Complete fee set-up forms and ensure fees are accurately attached to courses and communicate discrepancies to the Payment and Disbursement Office.
e. Identify opportunities to improve processes and stream-line procedures related to course schedule setup and maintenance.
2. Admission and student academic and non-credit program support functions.
a. Evaluate applications and determine appropriate course of action for admitting and registering undergraduate and graduate students.
b. Set-up and maintain instructor credentials, registration and course files, including running permission numbers when applicable.
c. Identify opportunities to improve processes and stream-line procedures related to admission and registration.
d. Thorough knowledge and understanding of policies/procedures and the skills required to communicate these to internal and external customers.
3. Internal and external customer support.
a. Provide outstanding customer support via telephone, electronically, and face to face.
b. Listen closely to customer inquiries and respond in a professional and timely manner.
c. Obtain and evaluate all relevant information to handle service inquiries.
d. Communicate and coordinate activities with internal customers.
e. Communication in this section includes canned responses, form letters, templates and receipts of classes taken/purchased or registered.
4. System and process resource and analyst.
a. Identify system and process requirements by working with internal and external customers and resources to understand technical request and business needs.
b. Work with applicable systems: Microsoft Excel, Microsoft Word, ACEware Student Manager, PeopleSoft, DualEnroll.com, Google Docs, and Google Sites.
c. Participate in system testing to validate the developed functionality and provide performance feedback.
d. Review, analyze and produce detailed, technical documentation of system processes and requirements, including workflow, diagrams, and steps required to improve service, and efficiency in business processes.
e. Utilize technical ability to understand business requirements as well as current computer systems.
f. Translate requests into technical requirements.
g. Perform complex and difficult program support functions for specialized programs.
h. Serve as a system and process expert and provide guidance and assistance to internal and external customers.
5. Data extraction and statistical analysis and reporting for Extended Studies.
a. Develop and run queries and create reports in the registration systems.
i. Identify and resolve data integrity issues.
ii. Support the operations, planning and mission of the Division of Extended Studies.
Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.
• Extensive computer experience working with databases, PeopleSoft Queries, Microsoft Excel and Microsoft Word.
• Outstanding communication and customer service skills. Issue resolution and problem solving, including customer satisfaction at multiple levels and attention to detail.
• Willingness to take on additional tasks and projects, and strive for efficiently improvements to the existing processes and systems.
You will receive a score based on your answers to the exam. A minimum requirements passing score of 88 is required to pass this exam. Ranking questions are not required but could increase your score. Notification of your test results will be available online once you have completed each part of the exam. A Prove-It Exam may be used as well.
How to Apply:
Click on any Apply Online button and follow the instructions provided to complete the exam for this position.
When completing your online application information, please select:
- Boise State University under "Agencies"
- Full Time under "Job Type/Shift"
- Boise under "Cities"
When updating your online application information, complete/update all items in the Application Checklist. (This includes: Personal Information, Education, Work History, Cities, Agencies and Job type.) Without this information your name cannot be referred to the hiring Agency.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their campuses to all job applicants. Click here to read the Boise State University Safety Report.
Background Investigations – Any offer of employment at Boise State University will be contingent upon the successful completion of a background investigation. To view the University’s full Background Investigations policy, please click here.
Thank you for your interest in employment with
Boise State University!
At the discretion of the appointing authority, compensatory time off
may be provided in lieu of overtime cash compensation.
Hiring is done without regard to race,
color, religion, national origin, sex, age or disability. In addition,
preference may be given to veterans who qualify under state and federal laws and
regulations. If you need special accommodations to satisfy testing requirements,
please contact the Division of Human Resources.