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Idaho Transportation Department

3311 W. State St., P.O. Box 7129
Boise, ID


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(208) 334-8664



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Remote Support IT Manager

IT Manager

Idaho Transportation Department

Open for Recruitment: December 4, 2017 - December 18, 2017
Announcement # 01608025949
Salary Range: Commensurate with Experience -Plus Competitive Benefits!

Location(s): Boise

 Idaho Transportation Department
Our Mission:  Your Safety.  Your Mobility.  Your Economic Opportunity

Are you interested in working for an award-winning, dynamic, professional state agency? This opening may be your opportunity to use your IT Management experience, knowledge, skills and abilities to promote the mission of Idaho Transportation Department (ITD). We currently have an opening for a Remote Support IT Manager within the Enterprise Technology Services Division at ITD Headquarters in Boise.

This position's primary responsibility is to manage the functions of a major service area/role reporting to the Senior Service Delivery Manager. This position’s primary responsibility will be to direct the activities of our Remote Desktop Support Group. The IT Manager develops operating policies and procedures; hires staff, assigns work, sets priorities, and evaluates performance; assesses training needs and develops and conducts training; recommends budgets and controls expenditures; develops short-and long-range plans; prepares project-phase plans, schedules, and cost estimates; researches, plans for, and may assist in the installation of new or upgraded IT needs and requirements; keeps current on IT technology and advancements; advises users and management on IT needs; consults with vendors about future system direction and development.

Primary Responsibilities:
  • Strategic IT decisions; District Management Engagement; Change and Release Management; Project support; Service Delivery Ops support
  • Leadership of Remote District IT Support Staff; Technical Support;
  • District IT; Technical Support; Project Support; and Service Transition operational and performance planning;
  • Participate with other Managers in developing cohesive strategies, policies, procedures, goals, and objectives to improve the quality of ITSM. Execute ITSM to industry best-practice standards.
  • Oversee the functions responsible for IT support in remote locations to include County DMV & ITD locations. Work with vendors, customers, and other staff to continuously improve endpoint delivery.
  • Provide subject matter expertise and resources in support of IT projects.
  • Provide leadership in the continuous improvement of IT Operations & delivery of IT services.
  • Participate in efforts to identify customer disaster-recovery requirements, identify the delivery costs, and coordinate the fulfillment of disaster-recovery services.
  • Be available to coordinate the after-hours response to IT outages. On-call for one week as part of a rotating pool of IT managers.
Minimum Qualifications:  
  • Good knowledge of: current trends in information technology; computer hardware and software capabilities and limitations;
  • Some knowledge of management practices;
  • Experience: serving as a project supervisor or team leader on IT projects.
  • Position will require experience in the full range of activities of the Service Area in which management activities occur.

  • Desired Qualifications:

  • Management or Leadership experience with significant IT knowledge and experience.
  • Strong team capacity management skills.
  • Strong written and verbal communication skills. Must be able to clearly communicate with both the IT and business sides of ITD.
  • Project experience involving coordinating with both IT and business and address the needs of both.
  • Team leader or coordinator experience to keep tasks on schedule, develop consensus, and deliver quality final products.
  • Examination:

    • It is essential that the information you provide emphasizes your education, experience and positions held that are directly related to the minimum and desired qualifications noted in this announcement
    • Applicants must receive a minimum rating of 82 to pass this examination
    • Notification of your test results will be available online when the review process is complete

    To preview the exam:

    • Click on "Preview Exam" below (you will not be able to take the exam from this screen)
    • If you wish to take the exam, click on any Apply Online button and follow the instructions provided

    How to Apply:

    • Click on any Apply Online button
    • Follow the instructions provided to complete the Application Information and Exam for this position

    Please select:

    • Idaho Transportation Department under "Agencies"
    • Full time employment under "Job Type/Shift"
    • Boise under "Cities" 
    Hiring Lists:

    If your name has been certified to a hiring list for possible consideration, you will see it listed in the Hiring Lists section of your online application. Supervisors review application materials prior to scheduling interviews. Those applicants who will be offered an interview may receive a phone call, letter or email to schedule a time. Be sure your contact information is up to date and accurate. Having your name certified to a hiring list is not a guarantee that you will be contacted for an interview; it simply means you may be considered for an interview.

    When updating your online application information, you must complete/update all items in the Application Checklist to include: Personal Information, Education, Work History, Cities, Agencies, Job Type. Without this information, your name cannot be referred to the hiring agency.

    Thank you for your interest in employment with the
    Idaho Transportation Department!



    Preview Exam

    At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.

    Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.