• Have you entered your user name and password correctly? Try re-entering it. Make sure you are using the correct case (caps or no caps). Passwords are case-sensitive. Also try typing your password into Notepad and then copying and pasting it into the password field in the browser.
• Are you on the right page? Many people try to log into the Administration Tools with their site password and vice versa.
• Has your password expired? If you are a student or client trying to access CIS, check with your CIS site coordinator. If you are the CIS site coordinator, contact CIS.
• You may also need to clear your cache.

• If you entered your email address when you created your personal CIS Portfolio, you can have your user name and password emailed to that address. Click here.

Secondary and postsecondary schools, state agencies and private organizations

• All schools, state agencies and private organizations now have access to use CIS products with their students and clients. Ask the staff at your site about using CIS and obtaining the user name and password to log in and create your own account. Log in to CIS
• Faculty and staff members who do not have access to CIS should email CIS at idahocis@cis.idaho.gov or call (208) 334-3705 (toll-free, (800) 935-4247) to find out about an eCIS or CIS Junior subscription for your site. Log in to CIS
• Idaho Department of Labor Offices offer CIS products and have trained staff available to help individuals use the products. Access CIS and create your own account through the IdahoWorks website. Log in to IdahoWorks

 

General public

• Guest access to eCIS and CIS Junior is available to all Idaho residents not affiliated with a subscribing school or organization. This version does not contain all of the modules such as portfolios and administration access and exploration and assessments tools. Try out guest access

 

Portfolio administration

• Faculty and staff at sites subscribing to the portfolio modules can manage portfolios. Log in as CIS administrator or staff

Organization accounts

• To manage all sites within a district or an organization, log in with the Organization user name and password. Note: This is not the same as the Administrator or Staff login and is reserved for one central person within the district or organization. Log in as an organization

Subscribing sites have the ability to track their site’s usage and to provide optional modules to customize tools specific to their site’s needs. No cost products are available to all subscribing sites.

Public access versions of eCIS and CIS Junior are designed to be used by individuals rather than in an educational or group setting. These systems do not include site usage tracking or the ability to add optional modules such as exploration tools, CIS Portfolio or assessments.

Your Internet browser must be set to allow pop-ups, like those in Career Focus that contain instructions and explanations of factors. Check to make sure pop-ups are not blocked.

Dependable Strengths and the Peterson's Practice Tests are on your My CIS Portfolio main menu.

 

Note: These items are optional modules of eCIS/CIS Junior and are only available to sites that have subscribed to them.

Your Internet browser must be set to allow pop-ups, Check to make sure pop-ups are not blocked.

Clicking on "Continue," "Get My Results," or the navigation bar no longer works. You are using Internet Explorer 5.x on a Macintosh.

 

Use Safari or Mozilla Firefox to run CIS for Internet on a Macintosh to avoid this bug of Internet Explorer.

If you choose a video speed and nothing happens, refresh or reload the page, then click on the video speed again.

 

If you click on a video speed and a window does not respond or displays an error message then download the latest video installer from the Windows Media site. Videos require Window Media 7 or later.

 

Please note that if you are using Netscape on a Macintosh, you may need to manually copy the files "DRM Plugin" and "Windows Media Plugin" from the Windows Media Player folder to the Netscape Plug-ins folder after installing Windows Media.

Cookies enabled
JavaScript enabled
Browsers: For Windows, Internet Explorer version 7.0 or above or Firefox 3.0 or above.  For Mac, Firefox 3.0 or above or Safari 4.0 or above.

The browser cache keeps local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. When a problem occurs, it is a good idea to clear your cache.

 

Note: Instructions may vary with different browsers. If you cannot locate the cache, check the help file of the browser you are using.

 

Internet Explorer users

• Start Internet Explorer
• Choose "Internet Options" from the Tools menu
• Click the "General" tab
• Click the "Delete…" button in the Browsing History section
• Check "Temporary Internet Files"
• Remove checks from things you DON'T want cleared, like cookies and form data
• Click "Delete"

 

Firefox users

• Start Firefox
• Choose "Tools," then "Clear Recent History,” from the menu
• Check "Cache"
• Remove checks from things you DON'T want cleared, like cookies and form history
• Click "Clear Now"

Internet Explorer users:

• Start Internet Explorer
• From the "Help" menu choose "About Internet Explorer"
• Note the version number
• If less than the recommended browser version, go to the Microsoft website to get a free upgrade: http://www.microsoft.com/downloads/

 

Firefox users:

• Start Firefox
• From the "Help" menu ("Firefox" menu on the Mac), choose "About Mozilla Firefox"
• Note the version number
• If less than the recommended browser version, go to the Firefox website to get a free upgrade: http:/en-us.www.mozilla.com/en-US/firefox/

 

Safari users:

• Start Safari
• From the "Safari" or "Help" menu, choose "About Safari"
• Note the version number
• If less than the recommended browser version, go to the Safari web site to get a free upgrade: http://www.apple.com/safari/

CIS products use a temporary or session cookie to identify a user's session information. The cookie is deleted from your computer when you close your browser.

 

Instructions may vary with different browsers and operating systems. If you cannot locate the cookie settings, check the help file of the browser you are using.

 

Internet Explorer:

• Start Internet Explorer
• From the "Tools" menu, choose "Internet Options"
• Click the "Privacy" tab
• Click the "Default" button or move the slider to "Medium"
• Click "OK" to apply the changes

 

Firefox:

• Start Firefox
• From the "Tools" menu, select "Options" ("Preferences" from the "Firefox" menu on the Mac)
• Click the "Privacy" tab
• Under "Cookies", check "Accept cookies from sites"
• Click "OK" to apply the changes (close the window on the Mac)

 

Safari:

• Start Safari
• From the "Safari" or "Help" menu, choose "Preferences..."
• Click "Security"
• Next to "Accept Cookies:", choose "Only from sites you navigate to" (or "Always")
• Close the preferences window to apply the changes

Instructions may vary with different browsers and operating systems. If you cannot locate the JavaScript settings, check the help file of the browser you are using.

 

Internet Explorer:

• Start Internet Explorer
• From the "Tools" menu, choose "Internet Options"
• Click the "Security" tab
• Make sure the "Internet" zone icon is selected
• Click the "Custom Level" button and scroll down to "Scripting"
• Under "Active scripting", click "Enable"
• Click "OK" twice to apply the changes

 

Firefox:

• Start Firefox
• From the "Tools" menu, select "Options" ("Preferences" from the "Firefox" menu on the Mac)
• Click on "Content"
• Check "Enable JavaScript"
• Click "OK" to apply the changes (close the window on the Mac)

 

Safari:

• Start Safari
• From the "Safari" or "Help" menu, choose "Preferences..."
• Click "Security"
• Next to "Web Content:", click "Enable JavaScript"
• Close the preferences window to apply the changes

CIS products use pop-up windows to display various reports and information in eCIS and CIS Junior and in the Administration Tools.

 

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the pop-up settings, check the help file of the browser you are using.

 

Internet Explorer

• Start Internet Explorer
• From the "Tools" menu, choose "Internet Options"
• Click the "Privacy" tab uncheck the box "Prevent most pop-up windows from appearing"
• Click "OK" to apply the changes

 

Firefox:

• Start Firefox
• Choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
• Click the "Content" tab icon uncheck "Block pop-up windows" click "OK" to apply the changes (close the window on the Mac)

 

Safari

• Start Safari
• From the "Safari" or "Edit" menu, uncheck the "Block Pop-Up Windows" item

 

Google Toolbar

• Click here

CIS now uses slightly larger screen fonts and spacing for improved readability. To accommodate these changes, the recommended screen resolution for CIS is now 1024x768. Most computers and monitors manufactured in the last 10 years are capable of displaying this (and higher) resolutions. If you see horizontal scroll bars when using CIS, it is recommended that you change your settings.

 

Windows XP users

• Open the "Control Panel"
• Open "Display"
• Click on the "Settings" tab
• Adjust the "Screen resolution" slider

 

Windows 7 users

• Open the "Control Panel"
• Open "Appearance and Personalization"
• Click on "Personalization"
• Click on "Display Settings"
• Adjust the "Resolution" slider

 

Macintosh OSX users

• Open "System Preferences" from the Apple menu in the upper-left corner of the screen
• Select "Displays"
• Select your resolution from the "Resolutions" list

The Adobe browser plug-in does not allow you to save writeable PDFs for later use. Please be sure to save the PDF file to you computer and then open it with Adobe Reader before entering information.

RTF output on Macintosh
CIS for Internet offers RTF as an output option in many areas of the program. RTF is a file format used by Microsoft Word. Currently, this output format does not always work correctly if you are using Word on a Macintosh.

 

If you are using a Mac, select PDF as the output type where appropriate. A PDF file is not editable, but it will display correctly and can help you to see your work. CIS is working on developing additional options for our Mac users. These options will be available in a future update of CIS

After you log in to eCIS or CIS Junior, right-click on an empty space on the front page (not on any pictures or words) and click on "Create Shortcut" from the menu that appears. You'll see a message, "A shortcut to the current page will be placed on your desktop." Click "OK."

You can see the CIS Privacy Policy here.

Problem: Clicking on "Continue," "Get My Results," or the navigation bar no longer works.
Possible cause: You are using Internet Explorer on a Macintosh.
Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

 

Problem: Clicking on "Continue," "Get My Results," or the navigation bar no longer works.
Possible cause: You are using Internet Explorer on a Macintosh.
Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

 

 

Problem: Occupation Sort won't let me select a factor.
Possible cause: Your browser may be blocking pop-up windows (which provide instructions and explanations of factors) from appearing.
Solution: Enable pop-up windows in your browser.

Problem: Clicking on "View Video" does nothing.
Workaround: Refresh or reload the page, then click on "View Video" again.

 

 

Problem: Clicking on "Show Video" does nothing or has an error message.
Possible cause: You do not have Windows Media installed or you have an old version installed.
Solution: The Windows Media videos require version 7 or later. Download the latest installer from here.
Possible cause: You do not have QuickTime installed or you have an old version installed.
Solution: Download the latest QuickTime installer from here.

Problem: Clicking on "Print" does nothing.
Workaround: Refresh or reload the page, then click on "Print" again.

 

Problem: Clicking on "Create Resume" downloads a file that opens blank or is unreadable.
Possible cause: You do not have Adobe Reader installed or Adobe's Web browser plugin installed.
Solution: Download Adobe Reader from here and install it.
Workaround: Rename the downloaded file "resumepdf.asp" to "resume.pdf" and open it.

 

Problem: Clicking on "Continue," "Get My Results," or the navigation bar no longer works.
Possible cause: You are using Internet Explorer on a Macintosh.
Solution: Use Firefox or Safari to run CIS for Internet on a Macintosh.

 

Problem: I click on my report button and nothing happens.
Possible cause: Your browser may be blocking pop-up windows (which provide reports) from appearing.
Solution: Enable pop-up windows in your browser.